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Think Tech, Think TechOnline...Imagine access to your very own IT help desk offering 24-hour support. TechOnline, a growing IT company, offers this service. An IT department, once the exclusive domain of corporate giants, is now available to small businesses mostly operating between one and 20 computers. But they do cater for businesses with more than 20 computers. For a small business operating 20 computers, the (tax-deductible) cost each day is about $2 a computer. For 10 computers, the cost is about $2.30 a computer. TechOnline, the company offering daily, proactive computer management and support services, removes the fear of losing invaluable business files, documents, photos and emails as its technology automatically backs up computer data generated by clients. An email or phone call to TechOnline will recover lost files and folders after a computer crash and return them to the client’s desktop. TechOnline technology protects small business computers from viruses, spyware, hackers, phishing swindles, worms, Trojans and spam, while automatically providing the latest updates and scans. Essentially, TechOnline relieves its clients of computer issues, enabling small businesses to focus on what they do best. Peter Philipp and Ian Bloomfield established TechOnline in 2004 after noticing a gaping void in the IT services market. The corporate giants had bulging budgets and hungry consultancies to take care of their IT needs, so it begged the question, “who was catering for the IT needs at the smaller end of town?” No one, it appeared, as Philipp says TechOnline was the first managed service provider to address the IT needs of small business. What also became glaringly obvious to Philipp and Bloomfield was small business was too busy to show much interest in maintaining computer systems. Also, a lack of interest amid a limited budget and negligible IT skills among small business operators confined maintenance to the “too hard basket” – until the computer broke down. Then there was an emergency, and usually a costly one. What Philipp and Bloomfield focused on was a preventative approach. TechOnline would offer pro-active solutions, rather than reacting and fixing daily computer breakdowns. “Would you drive your car until it breaks down and then ask for help?” Philipp asks. “Unfortunately, that’s what small business does with their computers and, as a result, they put their very business at risk. What we do at TechOnline is deliver a daily computer management service to all computers (desktops, laptops, servers) just like a big business IT department. The service is delivered every day and remotely without the need for a technician to come to site.” In fact, Philipp says TechOnline resolves about 95 per cent of computer issues online. On-site work that usually involves replacing hard drives, adding more memory or setting up a wireless facility is planned in advance. However, TechOnline will respond to an emergency and organise for a computer to be repaired at a business premises almost immediately. TechOnline charges customers on a rolling monthly basis and there are no contracts. The company assesses the key business drivers of each enterprise, and then creates an individual computer management proposal to meet those needs. TechOnline supports and manages Microsoft Windows based personal computers, not Apple Macs or Linux/Unix based computers. Prior to establishing TechOnline, Philipp and Bloomfield spent the past 30 tears in the IT industry, holding senior management roles with HP, Telstra and Oracle. The company won the Commonwealth Bank’s small business CHAMPION award and was a state finalist in the 2007 Telstra Business awards. So for daily security, monitoring, back-up, disaster recovery and 24-hour help desk support, it’s TechOnline. For further information contact Peter Philipp on (03) 9886 9630, 0417 546 509 or go to www.techonline.com.au This story was researched and written by finance journalist and public relations consultant ANTHONY BLACK, of Black Media. Copyright. Contact Anthony Black on 0418 54 3330 or anthonyblack3@bigpond.com
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